Maskan Outreach Program

Featured Program

Supporting Individuals & Families Every Step of the Way

Maskan's Outreach Program provides compassionate, client-centered support to individuals and families experiencing challenges such as domestic violence, financial hardship, newcomer settlement, and other life transitions. Through direct support, advocacy, referrals, and community partnerships, we help clients build safety, stability, and independence.

Who We Support

Support Beyond Shelter

Our Outreach Program is available to both former shelter residents and community members, including:

A confidential consultation with a community outreach worker

Newcomers, immigrants, and refugees
Individuals experiencing financial hardship
Families facing barriers to community resources
Former shelter clients transitioning to independent living

We continue to support clients as they rebuild their lives and connect with essential services.

Our Outreach Services

Personalized Support for Every Client

Services are tailored to each client's unique needs and may include:

Intake & Case Planning

Personalized assessments to identify needs, set goals, and develop a support plan.

Settlement Support

Guidance with settlement services, government programs, education, and community integration.

Resource Navigation & Referrals

Support accessing childcare, income assistance, housing, legal resources, immigration services, healthcare, and mental health supports.

Our Commitment

Maskan Family Association is committed to helping individuals and families overcome barriers through outreach, advocacy, education, and community connections. By providing practical support and empowering resources, we help clients move toward long-term stability, independence, and a brighter future.

Education & Skill Development

Programs including computer training, English classes, employment readiness, resume support, and workshops.

Basic Needs Assistance

Subject to availability, clients may receive food hampers, hygiene items, school supplies, gift cards, and other essential resources.

Client Support Process

Initial Contact: We complete a brief assessment to understand the client's situation and immediate needs.
Intake & Assessment: A detailed intake is completed to identify goals, required supports, and available resources.
Personalized Support Plan: Together with the client, we develop a plan that may include direct services, referrals, applications, and follow-up support.
Ongoing Follow-Up: Clients receive continued guidance, progress monitoring, and connections to additional services as needed.

Get Support Now

Support Information

Frequently Asked Questions (FAQs)

Answers about eligibility, intake, services, confidentiality, and how to access the Maskan Outreach Program.

Program Overview

The Maskan Outreach Program is a culturally responsive settlement and outreach program that supports newcomer, immigrant, refugee, and vulnerable families as they navigate life in Canada. The program helps individuals and families access essential services, including settlement support, housing, healthcare, education, employment, income benefits, language resources, and community connections to promote successful integration and long-term independence. In addition, the program provides specialized outreach services for women and children experiencing domestic violence, family violence, homelessness, or other crises. Through safety planning, crisis intervention, advocacy, referrals, case management, and ongoing emotional and practical support, the program helps clients access the resources they need to rebuild their lives in a safe, supportive, and dignified environment.

Our program is open to:

Newcomers and immigrants
Refugees
Women and families experiencing domestic violence
Individuals facing financial hardship
Former shelter clients
Community members requiring support and referrals

No. The Maskan Outreach Program is available to everyone in the community who meets the program's eligibility criteria. Services are provided to current and former shelter residents, as well as newcomer, immigrant, refugee, and vulnerable individuals and families living in the community who require settlement support, domestic violence assistance, crisis intervention, advocacy, referrals, or other outreach services.

Services may include:

Case management and support planning
Settlement assistance
Community referrals
Income support applications
Rental benefit applications
Child benefit guidance
Legal and immigration referrals
Employment support
Computer and English classes
Food hampers and essential items
Resource navigation
Domestic violence awareness, safety planning, crisis support, and referrals

Access & Intake

You can contact our office by phone, email us, or visit us in person with appointment only. A member of our team will complete an initial assessment to determine your needs and discuss available supports.

During intake, our staff will:

Learn about your situation
Discuss your immediate needs
Identify available supports
Create a personalized support plan
Open a confidential client file

No. Our Outreach services are provided free of charge to fulfill the clients' needs.

Appointments are mandatory to ensure a staff member is available; however, you may also contact us to discuss your situation and available services online.

Settlement, Benefits & Essentials

Yes. We assist newcomers by connecting them with settlement services, community resources, education, employment supports, and government benefit programs.

Yes. Depending on your situation, we may assist with applications for:

Income Support
Child Benefits
Rental Benefits
Government assistance programs
Dental Benefits
Other available financial supports

Yes. Depending on availability and eligibility, clients may receive:

Food hampers
Hygiene supplies
Household essentials
School supplies
Winter Jackets

Employment, Education & Referrals

Yes. We can assist with:

Resume preparation
Job search support
Interview preparation
Employment referrals
Skill development opportunities

Yes. Clients may be referred to or enrolled in:

Basic Computer Skills
English Language Classes
Employment Readiness Programs
Workshops and life skills training

While we do not provide legal advice directly, we can connect you with trusted legal and immigration professionals and community agencies.

Follow-Up & Confidentiality

Yes. Former shelter residents may receive up to six months of follow-up support under our outreach program, depending on their needs, to help them successfully transition into independent living. Duration may vary depending on the client's needs.

Follow-up frequency depends on your individual needs and support plan. Our team maintains regular communication to ensure you continue receiving appropriate support.

Yes. All client information is kept confidential and securely stored. Information is only shared with your consent or when necessary to access requested services.

Only with your knowledge and written or verbal consent when a referral is required to help you access services.

Yes. Our Outreach Program also supports individuals and families facing settlement challenges, financial hardship, housing concerns, employment barriers, and other life challenges.

Contact

To visit our office in person, an appointment is required.

Please book an appointment in advance by calling us at 403-971-2774. You can also contact us by email at outreach@maskanfamily.com for any questions or assistance.

Address

Email

Phone